|Job Title:||Senior Key Account Advisor|
|Company:||DAL Motors Co. Ltd.|
|Job Classification:||mid-level (4-7 years)|
|Job Category:||Customer Services|
The Senior Key Account Advisor will have responsibility for management of designated customer relationships within an assigned book of business with clear goals on retention, identification of upsell opportunities and maximizing existing service lines. Will work with Key Account Advisors as well as the Business to deliver best-in-class service and provide proactive solutions in order to maintain positive customer relationships.
Main Duties & Responsibilities:
Account ManagementManages new and existing national targets and identifies incremental business within a fixed set of named accounts.ReportingResponsible for maintaining weekly/monthly/quarterly reports and ensuring any/all deadlines are met when requestedSeasonal Planning Planning per season by account based on customer SMART needs and business nature to implement out-side in effective approaches.Campaign Involvement Attending and presenting all internal campaigns that are applicable to existing accounts to achieve company objectives.Risk identificationIdentify volume decrease, service gaps, changes in customer level relationships and key advocates. Escalate to Management as appropriate.Customer Education Ensure customer is aware of and understands all offerings and reinforce value proposition for all new products/services as well as existing , as applicable. Key Account Meetings: Conduct customer meetings to build strong relationships.Performance & Team ManagementManage team’s success by ensuring that all team members understand their KPI’s, are well trained, and adequately recognized, supported and performance managed in order to ensure high levels of motivation, increased engagement therefore meeting departmental goals and objectives.Negotiation Negotiation of contracts and ongoing technical support relationships Strategic Planning Collaborate with internal and external teams to develop strategic and tactical plans to support in increasing revenue and growth.
Customer InvolvementDrive awareness and maintain working knowledge of DMC services B2B portfolio. Customer and Business Communication Acquire an understanding of customer expectations, objectives, initiatives and opportunities for growth.
Minimum Qualification & Experience:
Qualification:Bsc. Management or relevant field degree. Experience:4 years + of related experience in customer service.
Required Skills & Knowledge:
Sales & marketing principles and skills
Advance abilities to operate parts ordering, sales and management systems.
Leadership and management skills
Ability to communicate in Arabic & English .Good understanding and current and relevant experience of the retail motor industry. Ability to work under pressure and multi task management
Exceptional customer facing skills to enable difficult situations to be resolved successfully.
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