Key Account Advisor

Vacancy Details

Job Title:Key Account Advisor
Date Posted:20/10/2019
Closing Date:03/11/2019
Company:DAL Motors Co. Ltd.
Job Classification:junior-level (1-4 years)
Job Category:Quality Assurance / Control
Location:Khartoum

Position summary:

To work as a personal advisor towards DAL Motors Company (DMC) Top Key Account customer to provide a specialized service based on customer SMART needs and deliver a superior customer service through customer experience approaches that will be reflected on customer behavioral activity with DAL Motors Company.

Main Duties & Responsibilities:

  • Follow-up Key Customers Activities
    • Facilitate all company services and assure smooth operation to customer to reduce touch points as much as possible
  • Deliver Key Customers SMART Needs
    • Facilitate all internal processes towards key customers’ SMART needs to gain customer trustworthiness.                   
  • Facilitate Customer Schedule
    • Coordinate customer’s maintenance plan with workshop to assure efficient service.
  • Personalize VIP Customer Service
    • Establish a customized communication channel with top VIP customers to build a strong relation with customer.
  • Update Key Customer Profile
    • Update customer information to guarantee reliance on database.
  • Assure quality of process
    • Deliver service to customer based on business standards and assure safety of process to meet business requirements.
  • Resolve Key Customers Complaints
    • Support key account customers through resolving their complaints which result in loyalty and retention.
  • Conduct Visits
    • Visit key customers on regular basis to capture customer’s needs and build relation.
  • Improve Targeted Customers Income
    • Focus on potential key accounts with high profit to be loyal customers to DMC and generate more profit.

Minimum Qualification & Experience:

Qualification:

  • Diploma/Degree in Management or related field.

Experience:

  • Minimum 0-1 years work experience in customer service.

Required Skills & Knowledge:

  • Computer Literate.                                           
  • MS Office (Word, PowerPoint, Excel).                                      
  • Telephone etiquette.                                            
  • Problem solving.                                           
  • Time Management.

Before you go on:

DAL Career website is developed to allow you to find different careers opportunities within DAL Group, use this website to find a job and apply.

Our Official Application Form: Kindly use DAL Group Job Application Form instead of your CV, then attach it when asked for a CV in the e-recruitment application
How to Apply: Find out DAL Group application process– and read about the next stages in our recruitment process. Create an account
My Application: Manage your application, register for updates and search for jobs.
Careers & Jobs: The diversity of DAL Group business means, there could be a role within DAL Group to match you.
Compensation, Rewards & Benefits: Our compensation, rewards and benefits are designed to meet individual, local and international market needs as well as DAL Group requirements.
Development & Career Progression: DAL Group companies are committed to develop & train employees for success.

Note: All dates on this website are in (Day/Month/Year) format Attention: You need to Sign in before applying for any vacancy.

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