we are always looking for more Agents of change to join us in delivering a bold new digital world
1.Sales Planning Manager
Job Category: Sales
Division: Sales & Distribution
Location: Al- Khartoum
Closing Date: Thursday, January 6, 2022
Job Summary:
- Responsible for leading a department with subordinate leaders and has overall responsibility for service and quality and interfaces with support functions in order to drive customer service
Description:
- Supervises requirements planning for department, division, project, organisation
- Develop of internal processes to enhance control and accountability.
- Handles rezoning including sales territories defining, merging & splitting to keep the optimum S&D resources utilizing level.
- Sets goals, policies, and procedures for S&D projects and operations.
- Presents provision of analysis for entire Sales initiatives along with insight to concerned managers.
- Prepares and presents channel partners profitability reports.
- Ensure tracking sales objectives and reports any performance deviation.
- Promotes financial attentiveness throughout S&D division.
- Handles S&D annual business plan cycle Responsibilities.
- Setting , preparing & communicating monthly trade partners target ( AT, SIM ,MOMO ,EVD ,devices…etc)
- Drives multiple complex projects, balancing between short-term and long-term objectives and managing the projects within budget and timelines
- Develops and delivers formal presentations to internal and field teams including senior management and MTN Sudan leadership
- Builds up a historical database for the Department (daily/weekly and monthly reports).
- Analyse of sales and activation trends as well as market behaviour (Direct channels, alternative channels &MOMO, EVD, etc) and daily report to concern department with suggestive action plans.
- Asses’ products’ turnover and demand vs. supply behaviour. (Market, TP)
- Asses of distribution channel’s contribution & market share breakdown.
- Monitors workflow, system efficiency and suggest improvements.
- Monitors & follow up on sales KPI’s & Service Level achievement.
- Develops and implement new solutions and technologies in order to meet customer expectations and maintain a high quality of service.
- Executes all financial operations related to S&D Division (Monthly commissions, expenses, TP financial analysis reports, cash / credit analysis, investment analysis etc).
- Develops commission schema for channel partner and operation staff based on management request and approval.
- Manage Trader contract (New/ Renewal)
- Be responsible for maintaining the information security of MTN physical or information assets that they access, use, or manage as per the company policies
- Perform Ad-Hoc duties as assigned by management
Job Requirements:
- Bachelor’s Degree in Business Administration or any related field.
- MBA is a plus.
- Minimum 3 years of relevant working experience.
Required Skills:
- Sales background & Customer.
- Service oriented.
- Excellent communication skills.
- Good interpersonal skills.
- organizational skills
2.Senior Admin FW and Border Network
Job Category: Information Technology
Division: Information Security
Location: Al- Khartoum
Closing Date: Wednesday, January 5, 2022
Job Summary:
• Designing and implementing functional IP network and Security Infrastructure. • Daily monitoring, performance and availability of IT IP Core Network. • Should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you’re also passionate about security and data protection, we’d like to meet you. • Resolving issues that tiers of support have escalated. • Response to the incident response management as well as the management of all escalated support tickets in a mission-critical, 24/7/365 environment.
Description:
- Investigate and resolve fault that occurs in the IP Network & Security Operation and respond to emergency situation within the specified response times in SLA.
- •establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
- design and implement new solutions and improve resilience of the current environment
- • maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
- undertake data network fault investigations in local and wide area environments using information from multiple sources
- •secure network systems by establishing and enforcing policies, and defining and monitoring access
- support and administer firewall environments in line with IT security policy
- report network operational status by gathering and prioritising information and managing projects
- upgrade data network equipment to the latest stable firmware releases
- configure routing and switching equipment, hosted IP voice services and firewalls
- provide remote support to on-site engineers and end users/customers during installation
- provide remote troubleshooting and fault finding if issues occur upon initial installation
- undertake capacity management and audit of IP addressing and hosted devices within data centres
- liaise with project management teams, third-line engineers and service desk engineers on a regular basis
- Do O&M related tasks on Network Infrastructure equipment and proactive measures to identify both obvious and non obvious problems that potentially might be raised to a certain severity level that will disturb the system.
- Perform a comprehensive fault/failure/alarm Analysis for identifying / determining the root cause of each fault that could potentially escalate to a higher level of alarm, continued by arranging or performing corrective action to solve it permanently in a timely manner.
- Ensure skill transfer and technical assistance to engineers.
- Prudent management for vendors & suppliers.
- Analyse and document business processes and problems. Develop solutions to enhance efficiencies.
- Coordinate and implement solutions from process analysis and general department projects.
- Assist in process improvement initiative.
- Assist external auditors, regulatory auditors and other 3rd parties as needed.
- Responsible of implementing & correcting audit findings.
- Be responsible for maintaining the information security of MTN physical or information assets that they access, use, or manage as per the company policies
- Perform Ad-Hoc duties as assigned by management.
Job Requirements:
- University Degree (IT, Computer Science/Engineering, Electronics, Telecommunications)
- Minimum 2 years of Managing the IP Network in GSM Networks working experience
Required Skills:
- skills Negotiation
- Interpersonal Skills
- Proven communication skills including tact and diplomacy.
- Business / systems analysis skills
3.Manager MoMo Implementation
Job Category: Sales
Division: Sales & Distribution
Location: Al- Khartoum
Closing Date: Wednesday, January 5, 2022
Job Summary:
To Manage the implementation of Mobile Money Activations (Master Agents+ Agents + Customers) in the regions and territories with the support of the territory managers (TSM), and area sales managers (ASM). Ensure that staffs are well managed and trained to achieve required targets. Support the implementation of Mobile Money Channel and distribution plans and sales in MTN Sudan. Driving MoMo usage penetration and improvement of operational performance to meet the desired targets and the overall business strategy. Develop and implement effective route to market plans to ensure market dominance of MTN Fintech products/services.
Description:
- Implement the customer activation campaigns as per the Business Plan in all territories.
- Define, track and manage customer Activation.
- Use all the available tools and campaigns to develop customer activations.
- Manage and track New MoMo Agents and Active MoMo Agents.
- Manage the MoMo implementation specialist and developer’s team in all regions to achieve the desired targets.
- Monitor performance of Sales MoMo team in the assigned regions
- Make regular contact to key customers to build stronger relationship
- Coordinate with other Fintech teams for efficient implementation of all assigned tasks/projects.
- Utilize the Campaign Offering Tool and BI reports effectively by running multiple campaigns at the same time.
- Assume role of project manager for all customer activations campaign and any other campaigned assigned by the management.
- Initiate development of metrics to measure and monitor customer activations and agents behaviour.
- Monitor and improve performance of Campaign initiatives.
- Perform business cases related to all initiatives defined in the roadmap.
- Track and insure the commission payment and the benefits accordingly.
- Supervise and insure the branding implementation with coordination with Fintech team
- Be responsible for maintaining the information security of MTN physical or information assets that they access, use, or manage as per the company policies.
- Perform ad-hoc duties as assigned by direct management.
Job Requirements:
- Bachelor Degree in Management/ relevant educational field, MBA is an advantage
- Over 5 years telecom experience and 2-3 years relevant working experience.
Required Skills:
- Strong Team Management and inspirations
- Targets achievements.
- Strong verbal and written communication skills
4.Senior System Developer
Job Category: Information Technology
Division: Information System
Location: Al- Khartoum
Closing Date: Wednesday, January 4, 2022
Job Summary:
• To ensure smooth company operations through developing new Applications, monitoring and maintaining the availability of the application packages according to the company approved standards.
Description:
- Coordinate and arrange the workflow between the employees
- Implement projects related to ready-made packages.
- Act as 2nd level support through coordinating and following up with application vendors for any System Malfunction.
- Assist and follow up vendors’ expert(s) in upgrading the Platforms and the service.
- Administer the user access across all applications components.
- Interpret written business requirements and technical specification documents.
- Perform coding to written technical specifications.
- Investigate, analyse and document reported defects.
- Perform maintenance programming and correction of identified defects.
- Create, document, and implement unit test plans, scripts, and test harnesses.
- Create and maintain technical documentation using defined technical documentation templates.
- Participate in preparing the required management reports
- Supervise Engineers and Process Development activities on-site.
- Develop and drives the implementation of strategic developed programs.
- Plans and implements the development of new processes.
- Provide technical leadership and supervision to engineers and technicians.
- Be responsible for maintaining the information security of MTN physical or information assets that they access, use, or manage as per the company policies
- Monitor compliance with company policies and procedures.
- Perform Ad-Hoc duties as assigned by management
Job Requirements:
- University Degree in Computer Science / Information Technology.
- Minimum 2 years experience in related field.
Required Skills:
- Analysing skills.
- Share point Programming and web service programming will be advanced.
- Working as part of team
5.Senior Billing Administrator
Job Category: Information Technology
Division: Information System
Location: Al- Khartoum
Closing Date: Wednesday, January 4, 2022
Job Summary:
• Full billing system processes availability, Efficiency and accuracy
Description:
- Manage the implementation of Revenue assurance activities, Bill cycle management, Interconnect, Roaming and SIM Management.
- Test new nodes and configuration.
- Insure full billing system availability.
- Define new Offers and profiles according to company needs, process and procedure.
- Perform all stock processing support.
- Perform Bill cycle according to the process and procedure with 100% accuracy.
- Provide 1st level support for all billing system stakeholders.
- Monitor activation of new post-paid Lines.
- Coordinate and arrange the workflow between the employees
- Implement projects related to ready-made packages.
- Act as 2nd level support through coordinating and following up with application vendors for any System Malfunction.
- Create, document and implement unit test plans, scripts, and test harnesses.
- Create and maintain technical documentation using defined technical documentation templates.
- Process SIM Management according to the company needs.
- Develop applications to enhance billing operations.
- Perform all security checks for the platform and the Service.
- Assist and follow up in upgrading the platform and the service.
- Participate in new extension design.
- Participate in new services implementation.
- Administer the user access across all billing system components
- Develop new services according to business needs
- Develop interfaces with other systems if necessary.
- Followed up with team members and support regarding system failures.
- Install, test and check results of new functions on systems.
- Monitor all SLA’s.
- Provisioning System Administration & Management.
- Mediation System Administration & Management.
- Design plans to automate operations.
- Monitor all third parties and contractors operations.
- Supports and train Administrators by providing advice, coaching and educational opportunities.
- Supervise new Billing Administrators & ensure operation according to the company policies, processes and standards.
- Be responsible for maintaining the information security of MTN physical or information assets that they access, use, or manage as per the company policies
- Ensure all service requests are served in alignment with ITSM standard using the proper available tools
- Perform Ad-Hoc duties as assigned by management
Job Requirements:
- Bachelor Degree in Computer Science / Information Technology
- 2 years of relevant working experience
Required Skills:
- Computer Literacy
- SQL/PL-SQL, UNIX Administration, shell scripting.
- Relationship Management Skills
Special Notice: MTN Sudan provides equal opportunity, fair and equitable treatment in employment to all people without regard to, race, gender, social origin, Color, age, disability, religion, conscience, belief, political opinion, culture, language, marital status and family responsibility.
How To Apply
E-mail: [email protected]
