VAS Specialist – MTN

Job Category: Marketing: Research
Division: Digital
Location: Al- Khartoum

Job Summary:

• To establish the dominance of value added services (VAS) through the development of related products/services that cross the boundaries between the mobile industry, internet industry and e-commerce in line with the overall digital strategy.Description:

Strategy Implementation & Planning:

1. Ensure effective implementation of the MTN VAS strategy in line with the overarching business goals and ensure that MTN maintains and improves its leadership positioning within VAS area.

Governance:

1. Set up / participate in adhoc and operational meetings.
2. Manage and resolve escalations that have impact on critical path of service delivery.
3. Escalate issues that will result in significant time, scope, employees / customers or cost impacts if not resolved.
4. Manage and provide solutions to issues that require formal resolution.

Performance:

1. Review performance against agreed KPIs and compliance to SLAs.
2. Create and monitor plan for continuous improvement.
   Reporting:
3. Report on a monthly basis to management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation.
4. Report on an ad hoc basis on specific projects as and when necessary.
   Budgets:

1. Manage sub-divisional budgets in line with business objectives.
2. Manage project or initiative budgets in line with business objectives.

• Manage external suppliers when necessary.
• Prepare monthly and quarterly management reports for MTN Play & SDP and provide daily, weekly and monthly reports on sales targets, variances and content/services.
• Analyse, assess and manage key internal and external performance indicators relevant to VAS and SDP.
• Identify, conceptualise and implement new and on-going opportunities for Value Added Services in line with the content and product strategy within specified timelines.
• Review the performance of VAS and ensure the delivery of ROI.
• Analyse and interpret user journey stats in order to improve the customer experience.
  Process and Procedure Effectiveness:
• Input into the defining and monitoring of the execution of Value Added Services management processes and procedures for MTN operations.
• Assist with the improvement of existing processes and procedures to enhance effectiveness, efficiency and performance.
  Customer Satisfaction:
• Align service delivery to changing needs of the business and markets.
• Understand customer needs and develop and fine-tune initiatives accordingly.
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures.
• Initiate change to continually improve all aspects of service delivery.
• Drive continuous improvement as an important element of service delivery.
• Identify trends and patterns pertaining to customer requests and needs to continually.

Job Requirements:

 • Bachelor Degree in Marketing or Telecommunication, or any relevant field. Post-graduation in the related subject is preferred.
• Minimum of 2 to 3 years’ experience in area of specialization.
• Experience working in a medium to large organization.

Required Skills: 

• Analytical
• Leadership
• People management
• Negotiations

Apply Now

Closing Date: Wednesday, October 23, 2019