Leading advertising company looking for (Key Account Manager) with 2years or more experience + suitable collage degree
Will be responsible of:
• Open customers accounts after collecting all important data
• Create opportunities that will increase the income of the organization by analyzing the data acquired by the customers and open more business opportunities with them.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints on daily biases.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Our candidate must have
• Proven Ability to be Customer-Focused: Consistently delivering high-quality service
• Strong relationship management skills
• Excellent advisory skills to make appropriate recommendations based on client needs and provide advice
• Sales & Service Orientation: Ability to sell the organization’s products/services, where applicable, and provide clients with a high level of service
• Ability to efficiently identify client needs and determine how to address them (i.e. whether to resolve them directly or escalate them to another individual/group)
• Conflict management skills to resolve issues that may arise
Interested candidates can send their CV’s to [email protected]
Please don’t forget to mention job title in the subject of email