Job Call Center Representative – Gezira Group
About Gezira Group
WHO WE ARE
Founded and established in 1998, Gezira Hila Impex is one of the largest and leading supplier worldwide in Gum Arabic and other commodities (Sesame Seeds, Hibuscus Flower, Ground Nuts, Peanut Oil, Melon Seeds and Sena Pods)
The company started to expand and spread inside and outside the Sudan through office in Dubai and agents in different regions and states in Sudan, and built a good reputation and potion through entering the global markets especially in Gum Arabic. Gezira is one of the most effective dealers of Gum Arabic in Sudan. It has a deeply rooted heritage of its activities as well as it being widely established and developed its practice in collecting, sorting, cleaning and transporting gum from our resources to Port Sudan.
WHAT WE DO
Gezira is one of the most effective dealers of Gum Arabic in Sudan. It has a deeply rooted heritage of its activities as well as it being widely established and developed its practice in collecting, sorting, cleaning and transporting gum from our resources to Port Sudan. We have a large warehouse in Port Sudan where all goods are identified, inspected and repacked by experienced inspectors to match our client’s needs. In addition, we currently installed a lab for the testing of Gum. In addition, we have a full tracking system that tracks the product from the field until it reaches to the container. With more than 21 years of experience, the company continues to reinvent its business and drive it to new heights of performance with innovative and different products and customer partnerships.
We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers.
Duties & Responsibilities:
-Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
-Answering calls to clients to learn about and address their needs, complaints, or other issues with products or services.
-manage and resolve customer complaints.
-document all call information according to standard operating procedures.
- Identifying, escalating priority issues and reporting to the high-level management.
-Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
-1 to 2 Years’ experience in a call center or customer service.
-Good English language.
-Good computer skills.
-knowledge of customer service principles and practices.