About QNBDepartment:OperationsCountry:SudanClosing Date:31-Jan-2020
QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Head of Centralised Operations, to meet the expansion needs of our office in QNB – Sudan//Khartoum.
QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.Job Summary:
You will manage all the operational and services functions, including IT, Administration and core banking operation functions in the country to the highest level of service and quality. you will also be responsible to providing required business services and infrastructural support to its various business partners to enable them to continually meet and exceed customer expectations. In addition, you will be responsible for establishing and managing Operational Domain Hubs in accordance with the bank standards, as and when decided by Group Operations Management.
You will provide strong support to the various business units and assume responsibility for the development, timely update of policies and procedures in line with the Group Policies and Procedures. You will also support the TOM (Target Operating Model) provided by Group Operations including the execution of operational controls and reconciliations and the support of special projects undertaken by the Group.Responsbilities:
Liaise with Group Operation Division on operational matters, as and when required.
Manage the relationship with the respective user departments and country GM to understand business needs/ requirements, and propose / develop new/ improved processes to satisfy business requirements.
Provide feedback to Corporate/Retail Banking business units’ managers and, as appropriate, recommend course of action.
Liaise with the Group’s internal/ external auditors and the Compliance function. In addition, provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
Drive the establishment of any new branch(es) in assigned country from operational side.
Establish and manage Operational Domain Hubs, once mandated
Manage all of the operational aspects of QNB’s presence in the given country.
Ensure full compliance with all procedures including local Regulator and QNB practices.
Responsible to ensure full adherence and compliance with TOM.
Responsible for all “non-customer facing” aspects of the business.
Ensure continuous system and quality enhancements by monitoring the respective activities and processes implemented and by keeping abreast of new methodologies and practices in order to improve the performance and ensure adherence to the turn-around times (TAT) mentioned in the SLAs and strive to better the same.
Conduct periodic self-audits to ensure quality standards are maintained and refer issues to Group Operation and GM country.
Recommend and implement the operations plans and objectives in line with the overall business plan.
Manage human and processing resources and systems relationships to maximize quality and quantity of service while reducing costs.
Responsible for managing external vendors within the assigned departments.
Review internal control and regulatory requirements and modify affected operations programs/reports accordingly.
Establish maintain and enhance communications with the appropriate line areas; may act as operations customer link to facilitate the flow of information, to develop the necessary support systems, and to ensure the achievement of business objectives.
Analyse and keeps abreast of changes in internal control and regulatory requirements and may develop programs to ensure compliance.
Contribute to business reengineering and continue improvement initiatives as and when required.
Conduct periodic meetings with staff to discuss operational and/ or fraud related issues and provide training on pertinent topics.
Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.Qualifications:
Masters University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
At least 15 years of relevant banking experience, preferably with at least 8 years in Operations banking at a managerial level within a highly rated international bank preferred.
Note: you will be required to attach the following:
1. Resume / CV
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