|Job Title:||Counter Sales Representative (Madani)|
|Company:||Sudanese Tractor Co. Ltd.|
|Job Classification:||mid-level (4-7 years)|
Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders.
Main Duties & Responsibilities:
To receive parts counter orders, phone orders and inquiries with courtesy.Provide technical support to walk in customers.Informs the customer of any new promotional activity.Recommends repair options to the customer: New, Reman, Classic, etc.To efficiently process customer inquiries through business system.To process emergency orders to senior parts operations.To invoice the available and received parts and contact customers.Participate in yearly stock planning.
Minimum Qualification & Experience:
Qualification:B.Sc or Diploma in Engineering Discipline.Experience:
5 Years as counter sales in similar discipline.2 Years as Service Technician.
Required Skills & Knowledge:
Very versatile in Electronic and hard copied Parts Catalogues.
Proficiency in Using MS applications.Strong knowledge of warehouse policies and Procedures.
Possess excellent verbal and written communication skills.
Ability to develop and maintain good Customers Relations.
Problem solving and ability to determine solutions to customers.Result oriented.
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