Counter Sales Representative (Khartoum)

Vacancy Details

Job Title: Counter Sales Representative (Khartoum)
Date Posted: 09/03/2020
Closing Date: 23/03/2020
Company: Sudanese Tractor Co. Ltd.
Job Classification: junior-level (1-4 years)
Job Category: Sales
Location: Khartoum

Position summary:

To provide excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders to achieve sales target and customer satisfaction.

Main Duties & Responsibilities:

  • Customer Handling
    • Receive parts counter orders, phone orders and inquiries with courtesy and provide excellent services and technical support to walk-in customers and recommend repair options to ensure all customer orders are dealt with in a professional and satisfactory way.    
  • Customer Consultation
    • Assist and advice customers about products specification to support customer’s decision and ensure the customers receive the right product requested from the first time in order to achieve high level of customer satisfaction.
  • Products Marketing
    • Inform customer of any new products and promotional activities to help increase sales.
  • Repairs Recommendations
    • Recommend repair options to the customer (new, reman, classic, etc.) in order to ensure customer satisfaction and to increase sales.
  • Orders Processing
    • Process all orders efficiently in order to ensure smooth sales operations.
  • Parts Invoicing
    • Invoice the available and received parts and contact customers of it’s arrival to ensure quick and timely delivery.
  • Sales Reporting
    • Generate a daily/weekly/monthly report stating the sales value in order to compare it with the set target, and register the lost sales in the system to help increase efficiency.                             

Minimum Qualification & Experience:

Qualification :

  • BSc or Diploma in Engineering Discipline.


  • 2 Years as Service Technician or counter sales in similar discipline.

Required Skills & Knowledge:

  • Versatile in Electronic and hard copied Parts Catalogues                
  • Proficiency in Using MS applications.
  • Basic knowledge of warehouse policies and Procedures.                 
  • Possess good verbal and written communication skills                
  • Ability to develop and maintain good Customers Relations.           
  • Problem solving and ability to determine solutions to customers.  
  • Result oriented.

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