|Job Title:||Area Manager|
|Company:||DAL Motors Co. Ltd.|
|Job Classification:||senior-level (7+ years)|
|Job Category:||General Management|
To lead the Area Team towards market penetration and however leadership in line with the company objectives while building and developing strategies and solid area customer base through phenomenal customer satisfaction, staff development, effective resource management and implementing international business standards and performance benchmarks to fulfill manufacturer and stakeholder requirements.
Main Duties & Responsibilities:
Customer Acquisition & Retention Drive higher levels of customer service and maintain customer loyalty through highest level of CRM to achieve high levels of customer acquisition and retention Customer Interaction QualityImprove quality of customer interaction by improving standards and providing best facilities and highest technical skills to achieve high levels of customer satisfactionKey Account Customers Build solid database of all Key Account Customers within the area and develop a program for regular contact/follow up to ensure high levels of satisfaction and however retention.Team Building and DevelopmentBuild staff relationship and motivate staff to ensure effective team work and healthy work environment.Define training needs, conduct coaching and mentoring, share and exchange knowledge towards team development to deliver optimal performance.Performance ManagementProvide goals, direction, support, feedback and reward through the effective PMS implementation as per the set schedule and policy. Monitor headcount, recruitment, vacations, attendance and retirement potentials to ensure optimized staff utilization and high levels of staff performance.Company Representation and Business Relations Ensure spotless representation in terms of staff, facilities, displays as well as full adherence to company policies and procedures. Maintain fruitful relationships with business partners, distributers, suppliers, government authorities and statutory bodies to reflect perfect company image and maintain good business relations.Business Management Develop and implement best business practices inline with company’s vision and mission to achieve and maintain market leadership and stakeholder satisfaction.Business Development & AwarenessPenetrate and exploit new markets, develop branches, increase market share and maintain awareness of legislation that impacts the industry to establish stable footprints in the upcountry market place.Profit and Loss ManagementMeet performance benchmarks and sales targets, monitor, evaluate, analyse and control sales, gross profit margins and costs against the forecast to maintain profitablity, increase the retained margin, build MRA and enhance overall performance.Cost ControlEnsure overheads are controlled and costs and expenses are minimized by effective utilization of resources to achive effectice cost control.
Minimum Qualification & Experience:
Qualification:University degree in Engineering, Business Management or a closely related field MBA Experiences:Minimum 7 year work experience in a related field Minimum 3 year work experience in a mangerial role
Required Skills & Knowledge:
Project Management Finance & Budget
Control Business Operations
Exceptional customer facing skills
MS Office (Word, PowerPoint, Excel, Visio)
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